Description
Our Client Service Center is on the lookout for friendly, dedicated, hardworking, punctual, and compassionate team players to join our team. The position will require an ability to work independently and with a team as a Client Service Representative to make outbound calls.
About Us
National Veterinary Associates (NVA™) is the largest private owner of freestanding veterinary hospitals, pet resorts, and specialty pet hospitals with over 1,000 locations in the United States, Canada, Australia, New Zealand, and Singapore. The company is backed by JAB holding, a leading private equity firm, and led by a proven management team that includes MBAs from Harvard, Columbia, and Wharton and former management consultants from BCG, Bain, McKinsey, and Accenture. Competing in a $25B industry that has grown faster than GDP over 20+ years, the company has grown rapidly over the past 20 years and continues to do so via acquisition, de novo, and same-store initiatives.
A cornerstone of the NVA culture is a servant leadership approach to our business, our hospitals, our pet resorts, and our teams. We find people who exemplify the same servant leadership approach are best suited for NVA. We are a community dedicated to the love of animals and the people who love animals.
Position Responsibilities
Provide concise, friendly service for multiple veterinary hospitals
Effective communication (written and verbal) with strong closing skills
Communicate with clients regarding difficult scenarios
Educate clients on animal wellness
Consistently schedule veterinary appointments using AVImark ®
Review and update client and patient data, accounting
Accurately complete documents each shift
Work independently in a friendly and supportive environment
Provide excellent client service and telephone etiquette
Achieving performance goals
Other duties as assigned
Qualifications
High school diploma
Basic math skills
Proficient with Microsoft Office, Excel, Word
1 year client service experience
Ability to handle multiple phone lines
Professional work ethic
Time management and problem-solving skills
Ability to overcome objections
Adapt to changing environment
Must be able to work at a computer for long periods of time, which includes keyboard and mouse use
Preferred Experience
Veterinary or healthcare
High call volume
Quality client service
Windows PC applications
CXone Contact System
Hours and Compensation
Start Date: 10/19
Training: 4-6 Weeks (Paid)
Training Shift: 7:00am - 3:30pm PT M-F
Full Time Shift: Similar to training shift
Hourly Rate: $16 - $20/ hr
Status: Non-exempt (Hourly) with Benefits
Note: Rate of Pay DOE and position
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