Job Description

Onsite role

KEY RESPONSIBILITIES:

Schedule and manage patient appointments

Inform patients of any visit requirements

Collect and update client demographic information for registration purposes

Review documentation to determine eligibility for federal and state programs

Input data into the health department management information systems

Interact with multiple computer software systems to input/receive information

Process the cash drawer and balance to ensure fiscal responsibility

Inform clients of their rights and responsibilities for participation in programs

Obtain prior authorization per guidance, before releasing medical information

Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable

Compile appropriate forms for services requested to ensure efficient clinic flow

Scanning and Indexing records into the electronic dental record

Maintain a positive, constructive, and cooperative work environment

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current driver's license and Tennessee Bureau of Investigation background check.

Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

PREFERRED QUALIFICATIONS:

Prefer candidate to have active TN RDA license to allow for assisting chairside during emergencies or staffing shortages, in addition to possessing dental front office experience including understanding of dental terminology for accurate scheduling and insurance coding.

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