Job Description

The Field Access Manager (FAM) serves as a dedicated field-based reimbursement and access resource supporting the launch and ongoing access needs for a Neurology product. The FAM is responsible for providing comprehensive education and support to healthcare providers and office staff on all aspects of patient access, reimbursement, coverage, prior authorization, appeals, specialty pharmacy processes, and patient support services.

The FAM will work directly with Sleep Specialists, Neurologists, Advanced Practice Providers, and office personnel to proactively identify and address access barriers, facilitate timely therapy initiation, and support continuity of care throughout the patient journey. Through in-person engagement and strategic account management, the FAM will serve as a trusted access partner, delivering education on payer requirements, coverage pathways, documentation needs, and reimbursement processes while maintaining compliance with all applicable policies, procedures, and regulations.

Responsibilities

• Access & Reimbursement Support: Educate healthcare providers and office staff on product coverage, payer policies, prior authorizations, and appeals to facilitate timely therapy initiation.
• Strategic Account Management: Build long-term relationships and execute account plans through targeted, in-person visits to Sleep Centers, Neurology practices, and Academic Medical Centers.
• Patient Journey Support: Educate patients and healthcare providers on available patient support programs and access resources designed to assist eligible patients.
• Barrier Resolution & Patient Journey: Proactively resolve reimbursement bottlenecks (e.g., step therapy, denials) while coordinating with HUB services and specialty pharmacies to support seamless patient onboarding.
• Payer & Market Intelligence: Maintain deep regional and national payer policy expertise to serve as the local market access expert and communicate critical updates to stakeholders.
• Cross-Functional Collaboration: Partner internally with field teams and market access groups to coordinate patient solutions, share field insights, and ultimately enhance internal team capabilities.
• Compliance & Reporting: Document all interactions and capture actionable market insights, ensuring 100% compliance with FDA, HIPAA, and company regulatory guidelines.

Requirements

• BA/BS degree required.
• 4+ years pharmaceutical, biotech or medical device experience.
• Minimum of 2 years reimbursement experience required.
• Ability to solve access issues related in the specialty pharmacy channel.
• Neuro/CNS experience required.
• Strong written, verbal, & interpersonal skills required.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Our ability to collaborate and problem-solve makes a difference in patients’ lives daily. By joining one of our field access teams, you will partner with industry experts and be empowered to succeed with the support, resources, and autonomy needed to successfully navigate the complex reimbursement landscape. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world. 

W o r k  H e r e  M a t t e r s  E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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