Job Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Global Partner Manager – Autonomous Workforce Practice Role Summary Strategic partners win when they are deeply aligned to and rooted in ServiceNow products and technologies. The Global Partner Manager, Autonomous Workforce is a senior role responsible for activating and expanding a Deloitte's defined practice area.

Working in close partnership with the Global Partner strategy and team to bring new GTM solutions and services to market. Deeply fluent in ServiceNow technologies, this GPM role translates the practice area partnership vision into customer outcomes, balancing joint global opportunities with the unique market dynamics. As the global owner of the practice area, the GPM is accountable for driving alignment with the partner's practice area counterparts and expanding the partner's capabilities with ServiceNow-aligned products to create pipeline and consistent execution. The GPM, Autonomous Workforce, partners directly with the partner's practice area leaders to bring the ServiceNow value proposition Autonomous IT: ( AI that works for IT. Self-managing IT operations that predict issues before they happen, automate routine tasks, and let your team focus on strategic initiatives—reducing MTTR, cutting incident volume, and freeing up skilled resources. ) into new solutions for the market, engaging Technical Partner Advisors (TPAs) to co-innovate solutions. Strong understanding of agentic workflows, AI specialists, and orchestration models, including how AI evolves from assistive capabilities to fully autonomous execution. Ability to position AI as delivering end‑to‑end work completion—beyond task automation—combined with a solid grasp of the ServiceNow AI platform and its differentiated Data + AI + Workflow + Security architecture. Working alongside Geo Partner Managers, the GPM ensures all geo-based teams are aligned and actively driving the joint geo strategy forward. What you get to do in this role: Strategy • Lead the global go-to-market alignment and co-innovation initiatives for a specific Functional Area • Own and execute the Global Functional Area partner account plan • Drive cross-geo alignment to ensure a consistent global partner experience across all partner routes to market • Develop and maintain Partner Executive relationship(s) to align strategies, offerings, priorities, and own peer-to-peer relationships with NOW counterparts • Advise partners on market, geographic, and route-to-market expansion, BU GTM, Product Roadmap Governance & Reporting • Align with the Global Governance Framework • Facilitate QBRs for priority countries & milestone tracking • Own revenue success measures: Sourced NNACV, Sell-Through NNACV • Influence Partner Program KPI tracking and success measures: Certifications, PLAs, etc.

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