About the Role Client is seeking a detail-oriented and technically skilled SAP Security, User Management & Production Support Specialist to join OpenKyber's IT team. In this role, you will serve as a key liaison between the client, BOBM, OpenKyber, and SAP teams, owning identity and access governance while also providing frontline production support across a broad landscape of integrated business applications. This is a highly collaborative, hands-on role suited to someone who thrives at the intersection of security governance, operational support, and cross-functional coordination. This is a great opportunity to grow your skills and make a real impact.
What You'll Do:SAP Security & Identity Access Governance (IAG) Lead SAP S/4HANA Public Cloud Identity & Access Governance initiatives, including end-to-end user management (provisioning, deprovisioning, and access modifications) Design, build, and maintain role structures and authorization concepts aligned with segregation of duties (SoD) and least-privilege principles Conduct periodic user access reviews (UAR) and certifications to ensure compliance with internal controls and audit requirements Own security information and reporting, including access logs, authorization change tracking, and audit-ready documentation Manage and troubleshoot complex authorization issues, working directly with OpenKyber and SAP technical teams to resolve role conflicts, missing authorizations, and access escalations Serve as the primary point of coordination between the client, BOBM, OpenKyber, and SAP for all security and access governance matters Production Support & Incident Management Deliver Level 1 (L1) IT support for the BOBM application suite, acting as the first point of contact for user-reported issues Log, triage, prioritize, and track incidents and service requests through SAP Cloud ALM (CALM), JIRA, and ServiceNow Monitor incident queues and drive timely resolution by collaborating closely with OpenKyber production support teams Escalate critical issues appropriately and communicate status updates to stakeholders to ensure minimal disruption to business operations Identify recurring issues and support root-cause analysis and continuous improvement initiatives to reduce future incident volume Cross-Functional Application & Integration Support Support HR application integrations, including SAP SuccessFactors and workforce management systems, from a security and access/troubleshooting standpoint Support Finance-related interfaces and integrations, including Banking, Vertex (tax), General Ledger, Monex, and Blackline (financial close/reconciliation) Support integrations across Master Data Management (MDM), Purchasing, Supply Chain Collaboration, and Warehouse functions Partner with functional and technical teams to troubleshoot integration-related access and security issues Training, Documentation & Enablement Coordinate SAP training and certification tracking for the BOBM workstream Organize and maintain job aids, quick-reference guides, and other end-user enablement materials Schedule and help facilitate training sessions for BOBM users and stakeholders Collaboration & Continuous Improvement Work closely with cross-functional OpenKyber's teams, OpenKyber, SAP, and other third-party vendors to troubleshoot issues, implement sustainable solutions, and enhance system performance Proactively identify opportunities to streamline security processes, access request workflows, and incident management procedures Must be willing to work onsite 3+ days per week You don't need to check every box - if you believe you can bring value to us, we encourage you to apply.
Required Qualifications:For applications and inquiries, contact:hirings@openkyber.com
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