Job Description

Now Hiring: Part-Time Guest Services Agent

Roaming Trails RV Retreat – Calaveras Lake | San Antonio, Texas

Be Part of Something Special at Roaming Trails!

Looking for a fun, rewarding opportunity where hospitality, teamwork, and great guest experiences come together? Join the team at Roaming Trails RV Retreat Calaveras Lake , an upscale RV destination in San Antonio, Texas!

Located near beautiful Calaveras Lake, our resort offers guests the perfect blend of outdoor adventure and modern comfort. With fishing, boating, and outdoor recreation nearby, along with all the shopping, dining, and attractions San Antonio has to offer, Roaming Trails is an inviting home base for travelers looking to experience the best of South Texas.

We're all about creating a welcoming atmosphere, delivering memorable guest experiences, and making every stay feel special. We're looking for an enthusiastic, guest-focused Part-Time Guest Services Agent to join our team and help make it happen!

What You'll Do

As a Part-Time Guest Services Agent, you'll be one of the first friendly faces our guests encounter and an important part of making their stay memorable. You'll help create a welcoming atmosphere, deliver exceptional service, and keep things running smoothly behind the scenes.

Your day-to-day responsibilities will include:

• Creating a warm, welcoming experience for guests from arrival through departure.
• Delivering friendly, efficient check-in and check-out experiences while anticipating guest needs.
• Building guest relationships through personalized service and name recognition.
• Assisting with reservations, modifications, cancellations, and general resort inquiries.
• Sharing information about resort amenities, activities, local attractions, and dining options.
• Encouraging return visits, stay extensions, guest reviews, and referrals.
• Addressing guest questions and concerns promptly and professionally, always looking for solutions.
• Processing reservations, retail purchases, activity fees, and other transactions while following cash-handling procedures.
• Maintaining accurate guest profiles, reservation records, and other documentation.
• Preparing guest welcome materials, communications, and check-in packages.
• Working closely with housekeeping, maintenance, and other team members to ensure an exceptional guest experience.
• Answering multi-line phones and handling administrative tasks, data entry, and general office responsibilities.
• Supporting retail store operations, including stocking, organizing, cleaning, and maintaining an inviting space.
• Assisting with resort events, activities, and special guest experiences.
• Jumping in wherever needed to support the team and overall success of the resort.
• Performing other duties as assigned.

What We're Looking For

We're looking for someone who enjoys meeting new people, takes pride in creating positive experiences, and brings great energy to the team!

• A genuine passion for hospitality and making people feel welcome.
• A positive attitude and enthusiasm for creating memorable guest experiences.
• Strong communication, customer service, and problem-solving skills.
• Ability to multitask, stay organized, and thrive in a fast-paced environment.
• Comfort with technology, reservation systems, cash handling, and administrative tasks.
• A team-player mindset and willingness to pitch in wherever needed.
• Dependability, attention to detail, and a strong sense of ownership.
• Flexibility to work evenings, weekends, and holidays as needed.

Compensation & Perks

• $16.50 per hour
• Discounted site rent.
• Learning and development opportunities.
• Associate work perks and resort benefits.

Why Roaming Trails?

This is more than a guest services position. It's an opportunity to be part of a team that takes pride in creating memorable experiences, building relationships, and making guests feel right at home.

If you're energetic, enjoy meeting new people, love being part of a team, and take pride in making someone's day a little better, we'd love to meet you!

Come join Roaming Trails RV Retreat and help us create a destination guests will love coming back to!

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