Networking Technologies + Support (NTS) is seeking a customer-focused IT Help Desk Technician. If you're passionate about technology, enjoy solving technical challenges, and thrive in a customer service-oriented environment, we'd love to hear from you.This position offers the opportunity to support a diverse user community while working with modern endpoint management, IT service management, and Microsoft technologies.What You'll DoProvide Tier I/II Help Desk and desktop support for employees.Troubleshoot Windows 10/11 desktops, laptops, printers, mobile devices, and peripherals.Resolve hardware, software, network connectivity, and Microsoft 365 issues.Document, prioritize, and resolve incidents and service requests using ManageEngine ServiceDesk Plus.Support endpoint deployment, software installation, patch management, and asset management using ManageEngine Endpoint Central.Create and manage Active Directory user accounts, password resets, group memberships, and permissions.Install, configure, and maintain desktop hardware and software.Escalate complex technical issues while ensuring timely customer communication.Deliver exceptional customer service while meeting established service level agreements (SLAs).Follow ITIL-based incident, request, and problem management processes.Preferred Qualifications2+ years of IT Help Desk, Desktop Support, or Technical Support experience.Hands-on experience with ManageEngine, ServiceDesk Plus, and/or ManageEngine Endpoint Central is highly preferred.Experience supporting:Windows 10/11Microsoft 365Active DirectoryPrinters and peripheral devicesMobile devices (iOS/Android)Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN).Strong troubleshooting and analytical skills.Excellent verbal and written communication skills.Passion for providing outstanding customer service.What Makes You SuccessfulPositive, customer-first attitude.Ability to multitask and prioritize in a fast-paced support environment.Strong documentation and organizational skills.Desire to continuously learn new technologies.Ability to work collaboratively with technical teams and end users.Job Type: Full-timePay: $21.00 – $23.00 per hourBenefits: Start on Day 91 of employmentSchedule: M-FWhy Join NTS?Competitive payMedical, Dental, and Vision InsurancePaid Time Off and Holidays401(k)Ongoing technical training and certification opportunitiesCareer advancement within a growing technology companyOpportunity to work on diverse and challenging infrastructure projectsAt Networking Technologies + Support, you'll help build the technology infrastructure that keeps businesses connected. If you enjoy hands-on installation work, networking, and delivering quality solutions to clients, we'd love to hear from you.Networking Technologies + Support (NTS) is an Equal Opportunity Employer.Must be able to pass criminal background check, have a valid license and reliable transportation.
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