Job Description

Full Job Description

Job Title: Marketing & Graphic Design Coordinator

Organization: Better Business Bureau of Central New England

Reports To: Senior Director of Marketing & Communications

Position Type: Part-Time, Hourly, Non-exempt

Mission

BBB’s mission is to be the leader in advancing marketplace trust. We do this by setting standards for marketplace trust. BBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics, intent, and working toward a diverse, inclusive, and equitable marketplace. Performance speaks to a business’s track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.

Position Summary

The Better Business Bureau (BBB) of Central New England is seeking a creative, detail-oriented Marketing & Graphic Design Coordinator to support the Senior Director of Marketing & Communications. This role is ideal for someone who enjoys both graphic design and digital marketing and is looking to grow their skills in a mission-driven nonprofit environment.

The Coordinator plays a key role in creating visual assets, maintaining digital content, supporting marketing initiatives, and enhancing engagement with BBB programs, events, and services. This position contributes to the organization's strategic objectives by promoting BBB's mission, strengthening marketplace trust, and supporting outreach efforts across the region.

Every member of our team is expected to be well-informed, detail-oriented, and resourceful while serving as a positive ambassador for BBB Central New England. Team members utilize available tools, resources, and data to provide exceptional service to consumers, Accredited Businesses, and community stakeholders.

Key Responsibilities

• Design and produce marketing materials, including:
• Social media graphics
• Digital and print advertisements
• Video and television creative assets
• Event flyers, signage, brochures, postcards, and promotional collateral
• Assist with the creation, maintenance, and updating of website content and webpages.
• Support social media, email marketing, and digital communications initiatives.
• Capture photo and video content at occasional local BBB events and Accredited Business locations within the service area.
• Edit and repurpose audio and video content from radio interviews, podcasts, television appearances, and events for digital distribution.
• Design logos for Accredited Businesses as needed.
• Ensure consistency, accuracy, and quality across all visual, digital, and printed materials.
• Proofread marketing content for grammar, spelling, formatting, and brand consistency prior to publication.
• Collaborate with the Senior Director of Marketing & Communications on ongoing projects, campaigns, and organizational initiatives.

Required Qualifications

• Bachelor's degree (or equivalent experience) in Marketing, Communications, Graphic Design, or a related field.
• 1–3 years of experience in marketing, graphic design, communications, or a related role.
• Strong understanding of graphic design principles, visual branding, digital marketing, and social media best practices.
• Proficiency in Microsoft 365 applications.
• Experience using Canva and/or Adobe Creative Suite.
• Familiarity with social media management and email marketing platforms.
• Strong organizational skills, attention to detail, and proofreading abilities.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Valid driver's license and reliable transportation for occasional local travel and event attendance.

Preferred Qualifications

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Adobe Express.
• Experience working in a nonprofit, association, or mission-driven organization.
• Basic knowledge of website content management systems (CMS).
• Photography, videography, and video editing experience.

Work Environment & Schedule

• Part-time position requiring between 15 and 30 hours per week.
• Office hours are Monday through Thursday, 8:30 a.m. to 4:30 p.m., and Friday, 8:30 a.m. to 4:00 p.m.
• Occasional attendance at local events outside standard business hours may be required.
• Initial work will be performed in person at the Worcester office.
• Hybrid flexibility may be available following successful completion of onboarding and training.

Compensation & Benefits

• Hourly Rate: $20–$25 per hour, based on experience.
• Commission: Performance-based commission structure
• Bonus: Annual performance bonus eligibility
• Benefits: professional development opportunities.

Equal Employment Opportunity Statement

Better Business Bureau of Central New England is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.

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