Job Description

Job Summary

We are seeking a professional and compassionate Office Coordinator for a contract/temporary opportunity in Santa Rosa, CA. This administrative and customer service role is ideal for someone who is organized, dependable, and comfortable supporting callers and internal team members in a sensitive, service-focused environment.

The Office Coordinator will help manage incoming phone calls, route messages accurately, and provide basic administrative support to funeral arrangers and staff. This position offers the opportunity to contribute to meaningful work while being part of a supportive team that values professionalism, empathy, clear communication, and timely follow-through.

Key Responsibilities

- Answer incoming phone calls in a courteous, professional, and compassionate manner.
- Transfer callers to the appropriate team member or accurately record messages when transfer is not available.
- Provide basic information to grieving families with sensitivity and care.
- Support funeral arrangers and office staff with day-to-day administrative tasks.
- Maintain accurate notes, messages, and records to ensure timely follow-up.
- Assist with general clerical duties, data entry, and office coordination as needed.

Required Qualifications and Skills

- Answer and route phone calls while maintaining a professional and compassionate tone.
- Record customer inquiries and deliver messages to the appropriate party in a timely manner.
- Provide administrative support to funeral arrangers and office staff.
- Assist with basic clerical duties, data entry, and office coordination.

- 1 to 2 years of administrative, clerical, receptionist, office coordinator, or customer service experience preferred.
- Strong phone etiquette and clear verbal communication skills.
- Ability to interact respectfully and compassionately with grieving families.
- Strong attention to detail when recording messages and information.
- Reliable, organized, and able to manage multiple requests throughout the day.
- Comfortable handling sensitive information with professionalism and discretion.
- Must have a cleared background.

Preferred Qualifications

- Experience in a service-focused office environment.
- Prior experience supporting clients, families, or customers during sensitive situations.
- Familiarity with basic data entry, order processing, or administrative tracking systems.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Job Tags

Contract work, Temporary work, Work at office

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