Job Description
job summary:
The Operations Technology Trainer is a hands-on, floor-based position responsible
for training, coaching, and supporting warehouse and operations employees on the
systems, technology, equipment, and tools used throughout daily operations.
Unlike a traditional desk-based training position, this role spends the majority of the
workday on the warehouse floor working directly with forklift operators, order picker
operators, reach truck operators, cherry picker operators, and other warehouse
personnel. The Trainer ensures employees understand and consistently follow proper
system workflows and processes.
This position works closely with IT, Operations, and Warehouse Leadership to
improve system utilization, reduce errors, accelerate new-hire onboarding, and promote
consistent processes across shifts and locations.
location: Loris, South Carolina
job type: Permanent
salary: $70,000 - 100,000 per year
work hours: 9am to 5pm
education: Bachelors
responsibilities:
Key Responsibilities:
- Train new and existing warehouse staff on WMS workflows (receiving, put-away,
picking, packing, cycle counts, replenishment).
- Train staff on NetSuite functions relevant to their role (item lookups, inventory
transactions, statuses).
- Train staff on other IT systems, tools, and devices used across the operation, including
any new systems rolled out.
- Ride along and follow up with forklift, cherry picker, order picker, and reach truck
operators to confirm correct system use.
- Spot recurring user errors on the floor, coach in real time, document and report
patterns back to IT & DC leadership.
- Build and maintain training materials such as quick reference cards, one-page guides,
and short how-to videos.
- Support go-lives for new systems and features; train ahead of launch and support staff
on the floor during rollout.
- Answer day-to-day system questions from floor staff.
- Track training completion by employee and flag gaps to supervisors.
- Document process failures and system incidents when they occur - what happened,
when, who was affected, likely root cause, and steps taken - and report to IT and
Operations leadership so the issue can be corrected and prevented.
- Participate in testing, deployments, and change management for system updates.
- Support warehouse and operational process improvements through better and more
consistent system use.
qualifications:
Requirements
Required Qualifications
- 2+ years in a warehouse, distribution, or logistics environment.
- Comfortable learning and using multiple business systems - WMS, ERP (NetSuite or
similar), and standard IT tools and devices.
- Strong communicator - able to explain systems to non-technical users.
- Patient, approachable, and comfortable coaching one-on-one on the floor.
- Reliable and self-directed; able to move between shifts and locations as needed.
- Basic computer skills.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Direct experience with NetSuite.
- Experience training or leading in a warehouse setting.
- Forklift or powered material-handling equipment experience.
- Experience creating training materials or SOPs.
Technical Skills
Required
- WMS
- ERP
- General IT systems and devices used across the warehouse
Preferred
- Help desk / ticketing tools
- Experience with training tools or an LMS
- Basic reporting or saved searches
Soft Skills
- Strong communication with both technical and non-technical users
- Patient and approachable coaching style
- Strong organizational skills
- Self-motivated and proactive
- Team-oriented mindset
- Strong process improvement mindset
- Strong attention to detail
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Job Tags
Permanent employment, Temporary work, Work experience placement, Shift work