Job Description

TAC Seasonal Specialist (Evergreen)

Location: Remote Employment Type: Seasonal / Temporary Department: Technical Assistance Center (TAC)

Range: $21-$27/hourly

About Us: 

We are seasoned treasury experts, dedicated to serving all of our clients' banking needs. With over 90 years of experience in the financial industry delighting our clients, we have earned the trust of banks and businesses by building long-standing relationships and delivering outstanding results every time. We think of ourselves as your dedicated partners and collaborators striving to make a meaningful impact to your organizational efficiencies so you can personally feel things running smoother. Superior is your flexible partner serving your evolving needs for decades to come. We offer superior customer experiences focused on their banking needs, including conversion and migration services, check printing, RDC scanner fulfillment, cash vault supplies, security token distribution, remote cash capture, call center and help desk solutions, as well as full color and variable print and mail capabilities.

About the Role

We are seeking Seasonal TAC Specialists to support upcoming projects and periods of increased demand throughout the year. This is an evergreen, remote position used to identify and engage qualified candidates in advance of confirmed hiring needs.

Seasonal TAC Specialists provide frontline technical support, assist users with troubleshooting, and ensure timely resolution of technical issues while delivering a high level of customer service.

Key Responsibilities

• Provide technical support via phone, email, and/or ticketing systems
• Troubleshoot hardware, software, and basic network issues
• Accurately document incidents, resolutions, and escalations
• Follow established procedures, SLAs, and escalation paths
• Communicate clearly and professionally with users and internal teams
• Escalate unresolved issues to appropriate support tiers
• Maintain confidentiality and data security standards

Required Qualifications

• Prior experience in technical support, help desk, or customer support
• Experience using ticketing systems (e.g., ServiceNow, Zendesk, Jira, or similar)
• Strong written and verbal communication skills
• Ability to follow documented processes and troubleshoot systematically
• Reliable internet connection and ability to work remotely
• Availability to work seasonal schedules as business needs require
• Authorization to work in the applicable location

Preferred Qualifications

• Previous TAC, service desk, or call center experience
• Exposure to SaaS applications, hardware support, or networking fundamentals
• Ability to adapt quickly in a fast‑paced support environment
• Flexibility to support varying shifts, including peak periods if required

Seasonal Employment Details

• Seasonal assignments vary in length based on project and business demand
• Start dates are determined by operational needs
• This posting is used to build a remote seasonal talent pipeline
• Applying does not guarantee immediate placement or a specific start date

Why Apply

• Gain hands-on experience in a remote technical support environment‑on experience in a remote technical support environment
• Build skills supporting real world systems and users‑world systems and users
• Be considered early for upcoming seasonal projects
• Opportunity for future seasonal or long‑term consideration based on performance

Application Process

All applications must be submitted through the Paychex ATS platform . Qualified candidates may be contacted as seasonal hiring needs are confirmed. Must reside in CA, GA, TX, NV, or OH

Superior is an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications.

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